"Sometimes the bravest and most important thing you can do is just show up." – Brene Brown "Courage starts with showing up and letting ourselves be seen." – Brene Brown "You can beat 80% of the competition just by showing up." – Harvey Mackay "80% of success is showing up." – Woody Allen Showing up Read more...
"Those who say 'it's not personal, it's just business' are lying. All business is personal and the best business is very personal." – Rick Lenz On both sides of every sale are individuals, each with their unique mix of rational and emotional motivations for coming into the transaction and completing it. That mix of motivations Read more...
“The limits of my language mean the limits of my world.” – Ludwig Wittgenstein I’ve been thinking a lot lately about how I feel reading emails or social posts coming from businesses I care about. And I find I’m often disappointed – especially when I’m a longtime customer and nothing in the email acknowledges that. Read more...